Refund policy
Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at contact@bottlelightco.com Please note that the buyer is responsible for return shipping costs (costs are deducted from refund amount). If a returned item arrives back to us damaged, the cost of the damage will be deducted from your return.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
You can always contact us for any return question at contact@bottlelightco.com.
Refund Policy
Damaged and Defective Products
We do not provide full refunds or free replacements for damaged bottle lights that are broken during the shipping process, unless you have purchased our shipping insurance. 99.8% of all of our orders arrive at their destination with no damage. We pride ourselves on packing the bottle lights to ensure they can withstand the shipment process. Occasionally, accidents do happen which is why we have now begun to offer shipping insurance. For more information about our shipping insurance, please read our “Shipping Insurance Policy". If a bottle light arrives to you and is defective, we will either refund you or replace it, free of charge.
Damaged vs Defective Bottle Lights
A damaged bottle light is defined as a bottle light that is cracked, shattered, dislodged from its base or power cable, or otherwise destroyed. These damages are sustained during the shipment process, when the bottle light is no longer in our custody.
A defective bottle light is defined as a bottle light that shows no visible signs of damage but is not functioning properly, or at all. Examples: Bottle light(s) not turning on, remote(s) not changing color, mode, or brightness, or flickering light.
How We Handle Damaged Bottle Lights Without Shipping Insurance
Option 1: We will refund you 50% of the cost of the damaged product.
Option 2: You can repurchase the broken bottle at a 50% discount.
Depending on the nature of the damage, we may request that you return the damaged bottle light to us.
How We Handle Defective Bottle Lights
Option 1: We can send you out a replacement bottle light free of charge.
Option 2: We will refund you 100% of the cost of the defective product.
Defective bottle lights MUST be returned back to us.
DAMAGED/DEFECTIVE ACCESSORIES
If an accessory (remote, wall charger, or USB hub) arrives damaged or defective, please contact us.
REFUNDS FOR MISSING/LOST/RETURN TO SENDER PACKAGES POLICY
We do not provide refunds for missing/lost packages or free re-shipping for return to sender packages unless you have purchased our shipping insurance. Please see our “Shipping Insurance Policy" to learn more. Listed below is how we handle missing/lost/return to sender packages without shipping insurance.
RETURN TO SENDER: Buyers are responsible for providing complete and accurate shipping addresses that can accept mail delivery from USPS. If an item is not able to be delivered and is sent back, there are two options.
Option 1: REFUND
You will be issued a refund for your order minus our shipping costs
Option 2: RESHIP
You will be charged the cost of reshipping your bottle light(s).
MISSING/LOST PACKAGES: We do not offer refunds for packages that are missing or lost unless they are returned to us by the postal service. If the package is returned to us we follow our “RETURN TO SENDER” policy.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@bottlelightco.com.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.